Genaker

This solution has been developed to monitor where field force personnel is, what are they doing, their tasks statuses, talk to them one-to-one or one-to-many and to coordinate all their activities. Everything running under the most commonly used mobile devices (BlackBerry®, Windows Mobile®, iPhone®, Nokia®), with any operator worldwide.

Genaker’s PoC PC Dispatcher with Location is a key piece of Serviassistant. This is the node that integrates employees’ communication and location as well as issue’s management and worksheets.

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• Real time issue’s reporting from mobile devices
• Centralized management and monitoring of in-progress tasks
• Briefings generation (what, who, how, when, where…)
• Location over map
• One-to-one and group voice coordination
• Conversation recording

New benefits are added besides Genaker’s PoC PC Dispatcher with Location solution ones. Among all, we highlight these ones:

• Increased productivity
• Process automation (from mobile device to company’s database, without paper)
• Ease of use
• A single device per employee (cellular, PDA, radio, GPS)
• Offered as a service. No investment needed.
• Costs saving in phone calls and messaging (MMS, SMS…)
• Leverage of existing devices

• Flexible solution for all sectors where field force coordination is a must such as, transportation, catering & hotels, security, commercial teams or events & facilities management.
• Mobile field forces that are using residential or professional devices (BlackBerry®, Windows Mobile®, iPhone® or Nokia® among others) to carry out their tasks

• Compliant with OMA PoC, Presence and XDM v1.x specifications, and with most pre-OMA PoC technologies
• Compliant with relevant IETF and 3GPP IMS standards (Mobile or Broadband access)
• SIP-based Messaging and/or IP-based SMS
• Windows© XP /Vista compliant application